1.  What is Loyola Alert?
Loyola Alert provides personalized, time-sensitive alerts to students, faculty, staff and other personnel at Loyola’s lakeside campuses in the event of threats to physical safety in emergency situations, including threatening weather incidents and on campus violence.

Loyola Alert messages are in addition to the university’s emergency communications sent to all LUC e-mails, phone numbers and Website.  Loyola Alert requires participants to register to receive additional special notification by cell phone, landline phone, e-mail and text-messaging. Loyola Alert is built upon the Connect-ED® System, developed specifically for schools, colleges and universities by The NTI Group, Inc.

2.  How does Loyola Alert work?
Loyola Alert allows LUC administrators to send recorded emergency messages within minutes to students, faculty, and staff at all available personal contact points: cell phone, landline phone.  You must register online to receive emergency notification messages.
Loyola Alert will immediately send messages to registered participants via the following communication channels:

When a threat to the campus community is identified, Loyola will be able to simultaneously send thousands of individual messages directly to registered participants. The entire campus community can be notified in about 15 minutes. In conjunction with Loyola Alert, the university is installing a series of notification towers equipped with sirens and voice alert systems that also will help ensure that those on campus hear alerts and warnings.
Members of the campus community are notified by whatever contact information they’ve provided during their online registration. For example, a staff member might be notified simultaneously by e-mail, office phone, and personal cell phone.  

3.    For what types of emergencies will I be notified by Loyola Alert?
Loyola Alert  will be used in situations that are life and safety threatening, including severe weather and on-campus violence.   Loyola Alert messages also can be targeted to specific groups of affected participants. 

4.    Is there a fee to enroll in Loyola Alert?
No. Students, faculty and staff will pay fees to their cell phone provider for incoming messages, based on their cell phone service contract.

5. What phone number will I see on my Caller ID when I receive a Loyola Alert alert? I want to program that number into my phone.
Loyola Alert message calls will come from 773-508-6039. We recommend that you program a unique and audible ring tone for calls coming from this number, especially if you normally have your mobile phone on vibrate mode (for instance, when you’re in class or meetings). Your wireless carrier should be able to provide you with instructions on how to do this on your particular phone model.

6.  How can I submit my emergency contact information so I can receive Loyola Alert messages, when necessary?
A special registration page has been set up at http://www.luc.edu/alert.

7.  When registering for Loyola Alert, may I include contact information for a spouse or significant other, or parent(s), so that they’ll be alerted during emergencies?
No, not at this time.  The university is reviewing the feasibility of adding phone numbers for parents and other emergency contacts (such as a spouse or significant other), and if appropriate, this would be implemented in a subsequent phase.

8.   What is the timeframe in which I should expect to receive a Loyola Alert?
Circumstances will vary, including the size of the notification audience, the time of day, etc. However, most emergency alerts by phone should arrive minutes after being initiated. E-mail alerts serve largely as a backup or supplemental mechanism and typically take longer to be delivered.

9.  How can Loyola Alert reach thousands of people in just minutes?
NTI’s mass notification engine supports Loyola Alert. NTI maintains access to tens of thousands of phone lines originating from multiple locations throughout the United States to ensure that its clients' communications are delivered quickly and efficiently.

10.  Who is responsible for declaring an emergency and sending out a Loyola Alert?
The Department of Campus Safety usually will initiate emergency notifications, although the Office of the President, Vice President for Facilities Management, and the Office of University Marketing and Communications will have the authority and ability to issue Loyola Alerts as well.

11. What should I do if I use my cell phone as my home phone (i.e., I don’t have a landline at home)?
When you register for Loyola Alert, you can input your cell phone number in both your cell phone and local resident phone fields.  In an emergency, duplicate phone numbers are automatically reduced to a single number to be called by the system.

12. Is any contact information required?
Yes, in order to register, the vendor requires all participants to provide a cellular or land line number.

13. Will NTI share our contact information with anyone?
No. NTI does not sell, lease, share, or rent personally identifiable information (names, addresses, phone numbers, etc.) to any companies or persons outside of NTI or NTI service providers.

14. How do I use Loyola Alert system if I’m visually- or hearing-impaired?
The visually-impaired will be able to rely upon the recorded emergency messages by phone, while the hearing impaired can receive text and e-mail messages.

15. Whom can I contact with additional questions?
For more information, please contact: Tom Murray, Chief of Police & Director of Campus Safety, at: 773.508.2398; e-mail: tmurray3@luc.edu.

For issues regarding the Loyola Alert enrollment form, contact the Support Center.  By phone, call extension 4-4444 from on-campus or 773.508.7190 from off-campus. To log your request via e-mail, send it to helpdesk@luc.edu. Support Center office hours are 8:00 a.m. to 6:00 p.m., Monday through Friday.